Privacy policy

 

Privacy Policy

Last updated: July 1st, 2024

This Privacy Policy describes how Oh Billy Roy ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ohbillyroy.com (the "Site").

By using our Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources:

Information We Collect Directly from You

  • Contact details: Name, address, phone number, email.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Shopping information: Items viewed, added to cart, or wishlist.
  • Customer support information: Information included in communications with us.

Information We Collect through Cookies

  • Usage Data: Device information, browser information, network connection, IP address, and interaction with our Site.

Information We Obtain from Third Parties

  • Vendors and service providers: Shopify and payment processors collect payment information to process your orders.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, and facilitate returns.
  • Communicating with You: To provide customer support and improve our Services.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities.

Cookies

We use Cookies to improve our Site and Services. You can set your browser to remove or reject Cookies, but this may affect your user experience. For specific information about Cookies used by Shopify, see Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to:

  • Service providers: For IT management, payment processing, customer support, fulfillment, and shipping.
  • Business partners: To provide services and advertising.
  • Legal obligations: To comply with legal requirements.

User Generated Content

If you post product reviews or other content, it will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information about children.

Security and Retention of Your Information

We take reasonable measures to protect your information, but no security is perfect. We retain your information as long as necessary to provide our Services and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Right to Access/Know: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Managing Communication Preferences: Opt out of promotional emails via the unsubscribe link.

Complaints

If you have complaints about our processing of your personal information, please contact us at ohbillyroy@gmail.com.

Contact

For questions about our privacy practices or this Privacy Policy, please email us at ohbillyroy@gmail.com.

Terms of Service (ToS)

Last updated: July 1st, 2024

1. Introduction By using ohbillyroy.com (the "Site"), you agree to these Terms of Service. If you do not agree, please do not use our Site.

2. General Conditions You must be at least 18 years old to use our Site. You agree to use our Site in compliance with all applicable laws.

3. Products and Services We handmake bags and accessories. All products are sold "as is." We reserve the right to modify or discontinue products without notice.

4. Pricing and Payment Prices are listed in CAD and are subject to change. Payment is due at the time of purchase. We accept major credit cards and payment processors.

5. Shipping and Delivery
We ship within Canada and internationally. Shipping costs and delivery times vary based on location and shipping method. We are not responsible for delays, lost, or stolen packages during shipping.

6. Returns and Refunds Due to the handmade nature of our products and limited fabric availability, we do not accept returns. If your item is damaged or defective, please contact us at ohbillyroy@gmail.com within 7 days of receiving your order.

7. Intellectual Property All content on our Site, including text, images, and designs, is our intellectual property and protected by copyright laws.

8. User Conduct You agree not to misuse our Site, including attempting unauthorized access, spreading malware, or violating any laws.

9. Disclaimer of Warranties Our products and Site are provided "as is" without warranties of any kind.

10. Limitation of Liability We are not liable for any damages arising from your use of our Site or products.

11. Governing Law These terms are governed by the laws of British Columbia, Canada.

12. Contact Information For questions about these Terms of Service, please email us at ohbillyroy@gmail.com.